Terms
Terms & Conditions
Payment Details
All prices are Cash/EFTPOS/Cheque
  • Credit card: The following conditions apply:
  • Pickup: Please present your card at the store when collecting your goods.
  • Delivery: Fill in our order confirmation form with your credit card details and email back to us.
  • The name and delivery details given shall match the name on the credit card as well as the listing in the White Pages directory.
  • The delivery address shall be what is listed in the White Pages for that name.
  • Make sure you have entered your contact details into your account so that we can call you back to verify the order.
  • For orders over $500, please include a photocopy of your Drivers License.

    • MasterCard & Visa will incur a 2    % surcharge.
  • Direct Deposit into Atomic  Online account at any Commonwealth Bank or via your own internet/phone banking:
  • BSB:           064 420  
  • Account:    1066 5135
  • Comment: Your Order Number


    • Please allow 1-2 business days for and Direct Deposit or BPAY to be processed into our account.

  • Pickup: If you are collecting the goods from our store, please bring Photo ID with you.Please note that we will require 3 days for cheque clearance.
  • Delivery: If your order is being sent to you, send a cheque for the total value of goods including shipping to Atomic Computers   152 Alexandra Pde, Alexandra Headland  4572. Please include your order number.
     


    • Collection from our Store:
    Pay when collecting from: 152 Alexandra Pde,  Alexandra Headland  4572

    Office Hours: 
    9AM to 5.00PM

  • Mon to Fri

  • COD Delivery(Cash On Delivery)
  • Australia Wide via Australia Post: This is limited to small parcels acceptable to Australia post. Delivery charge is as per Australia Post COD charges (Maximum value of goods is $1500)
  • Brisbane Metropolitan Area via fastway: From $20 for parcels up to 20kg.

    • Courier Delivery

  • Courier charge: From $15 Sunshine Coast up to 20kg. Email or phone us for intrastate or interstate delivery charges Please note: If you deposit by Electronic transfer it will take one business day to transfer into our account. If you are planning to pay by cheque there will be a short delay in dispatching your order while we await clearance of the funds.

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    DOA Returns(Dead On Arrival Returns)

  • In the event that you receive a product that is not in working order, please notify the Atomic Computers by telephone and return the product within 7 days.Please ensure that the product you are returning has complete packageing and contents as originally supplied. Failure to report a DOA item within 7 days or return with incomplete packageing and contents as originally supplied will result in you not being able to claim the item as a DOA.
    You must have your order number and A detailed fault description sheet must be sent together with all the returning goods. You will be issued with a Return Authority (RA) Number once we have received the goods.
    If after testing, the returned product is found to be not faulty, you will be charged the processing costs, plus all courier costs associated (if delivered).

    • Damaged/Incorrect Product

  • In the event that you receive a product that is either damaged or not the product you ordered, please notify Atomic Computers by e-mail, telephone or fax, as soon as possible, within 7 days of receipt of the product. You must have your order number. Once verified we have verified that there is a problem, you can return the goods to us for exchange/warranty. Please be aware that replacement of products that have suffered physical damage is at the discretion of the manufacturer.

    • Product Return

  • Customers are responsible for finding/obtaining the correct components for their individual needs. In the event that you decide that you do not want the product you have ordered, return of any product within 7 days will refund current price attract 20% restocking fee. No refunds will be provided for any opened product. All refunds for non-opened items exclude shipping and handling charges. Please allow up to 30 days for refunds to be processed and credited to your account.

    • Warranty claim

  • All goods sold by Atomic Computers come with an one-year back to base manufacturer warranty, it can only be shorter if a special note is mentioned about an item.This warranty is not transferable. The system warranty only covers the system unit; it does not extend to any peripheral components such as monitors, keyboard etc. All the peripheral components are covered by standard manufacturer warranty
  • Goods under warranty cover will be replaced or repaired by the manufacturers. No refund can be provided under any warranty claim.
  • Atomic Computers is responsible for the handling of most products' warranty processes. Warrantees for individual parts we sell are provided by the manufacturers, not Atomic Computers 
  • A large percentage of returned goods are found to be, not faulty. If the returned goods are determined by Atomic Computers to not be faulty, then all returning shipping fees will be worn by the customer. We will seek the permission from the customer to charge this cost to the customer's credit card where possible. Failing this, the goods will be sent back by Australia Post COD freight collected. Atomic Computers also reserves the right to charge the labour cost $35 for examining these goods where no fault was found.
  • All warrantees are voided if returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused, physically damaged or used under wrong voltage etc.
  • Atomic Computers is not responsible for data contents or the security of the data contents contained in any returned goods. Our workshop works under strict guidelines, not to intercept with any customer data. Despite this customers should back up any data prior to sending the goods back to us; data can be destroyed during our testing. It is also beyond the scope of our control once the device is sent to our supplier. We do not provide data recovery service.
  • Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description sheet must be sent together with all the returning warranty goods.
  • Customer is responsible for proper packaging of RA returns. All warranties will be void on items that are insufficiently or inaccurately packaged. Customer is responsible for all the shipping charges associated with returning the defective merchandise. If any item(s) returned for warranty claim is determined to be physically damaged, the item(s) will be returned to the customer as is.
  • Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to Atomic Computers. Atomic Computers is not responsible for any parcel missing in transit, on its return back to Atomic Computers.
  • Product(s) discontinued by manufacturer(s) shall be upgraded to a similar product or a credit will be given at the current market value or the purchase price whichever is lower.
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    Warranty turnaround time

  • Turnaround time for warranty claims largely depends on the suppliers or the distributors. We will try our best to speed up the process. Please understand the time involved for a warranty claim will include: our time to test the item, shipping back to the supplier, supplier’s own test and replacement/repair, and the shipping back to us.
  • We do not provide advance replacement under any circumstances. Please keep this in mind when you place your order. Atomic Computers is not responsible for any losses resulting from the time it takes to have the faulty item replaced or repaired.